Care at Fernlea

Where YOU choose how to live YOUR life

Care at Fernlea

We are committed to providing each resident with quality care that is personal to his or her individual needs.

We place our residents at the centre of their care, treatment and support so they are able to maintain the maximum level of privacy, dignity and independence by providing them with high quality person centred care inside a warm, safe and secure environment where they feel at home.

In partnership with our residents, we will plan their care effectively by identifying the objectives of care, agreeing how this care is to be carried out, and ensuring everyone fully understands any decisions made.

Care Planning

We are committed to involving residents in their own care and treatment, with decisions made in partnership.  We implement a holistic person centred plan of care, using recognised models of nursing which will identify the individual needs of each resident and enhance their quality of life. We are committed to involving residents in their own care and treatment, with decisions made in partnership and we ensure that both they, and their family, fully understand the care, treatment and support choices available to them.

Living at Fernlea

We ensure that every resident continues to enjoy all aspects of their daily lives.  It is important to us that our residents maintain control, exercise choice  and enjoy all aspects of their daily lives, which includes recreational, cultural, social and occupational activities. Differing expectations and preferences will be accommodated. We understand that we are more than a provider of care services, we are the home of our residents and it is important to us that they quickly develop a sense of ownership.

Residents Charter

Each and every one of us is accountable for the way in which we determine our lives. This does not change when an individual’s circumstances change and the make the decision to move into a care home.

We ensure that every resident will continue to enjoy all aspects of their daily lives, which includes recreational, cultural, social and occupational activities. All residents will be assisted in exercising choice and control over their personal lives and issues. Differing expectations and preferences will be accommodated.

We understand that we are more than a provider of care services, we are the home of our residents and it is important to us that they quickly develop a sense of ownership. The management and care team respect the right of each resident to lead an independent and fulfilling life as possible. In this respect the following charter will be observed by all care staff.

 Independence and Rights

It is our philosophy to promote and maintain the independence of each resident, we will do this by:

  • allowing and supporting residents to make decisions and choices that enable them to live their lives as they choose;
  • recognising the individual right to take risks as part of maintaining an independent lifestyle;
  • supporting residents to maintain links with family and friends and significant others;
  • supporting residents to maintain involvement with community life outside the home by accessing shops, cinemas, pubs, places of worship etc.;
  • supporting residents to pursue their own interests and hobbies and participate in all appropriate internal and external recreational activities;
  • supporting residents to vote in Local and General elections;

Privacy and Dignity

We aim to provide an environment that respects the need for privacy, and where residents are treated with courtesy, respect and dignity at all times. To support this, our residents:

  • are encouraged to express their views and opinions on all matters that affect their daily lives;
  • determine how they wish to be addressed;
  • use their rooms as they wish for entertaining, leisure and meals;
  • choose what to wear, when to get up and when to go to bed;
  • choose who they want to socialise with;
  • choose where they want to have their meals;
  • can furnish and equip their rooms in a style of their choice, within reason;
  • can lock their rooms and keep personal items in a lockable storage space;
  • determine the range and diversity of their social interaction, and;
  • administer their own medication, where able;